Shipping & delivery

Where we deliver

We deliver to every governorate in Egypt. The delivery fee is set after your order is placed, based on the address and the size and weight of the items. We send it to you by email and show it on your order page (and on WhatsApp where needed) with a link to pay it — nothing ships until it is paid.

Delivery times

We start preparing your order within 24 hours of confirmation, then delivery depends on your governorate. Large appliances (fridges, washers, cookers) may need an extra day while we arrange a suitable vehicle:

• Cairo, Giza and Qalyubia: 1–2 working days
• Alexandria, the Delta and the Canal: 2–3 working days
• Upper Egypt, Red Sea, Sinai and New Valley: 3–5 working days

Payment

Payment is fully online and secured by Paymob, by card (Visa, Mastercard, Meeza) or mobile wallet. You pay for the products when you place the order, and the delivery fee once we have set it, through a link sent to your email and shown on your order page.

No order ships until both the products and the delivery fee are paid in full; there is no cash on delivery.

Failed delivery

The courier will call the number on your order. If we cannot reach you after two attempts the parcel returns to us and we will contact you to reschedule — which is why an accurate mobile number and a clear landmark matter.