Before you order
FAQ
The questions we are asked most about delivery, warranty and ordering.
We start preparing within 24 hours of confirming your order. Delivery takes 1–2 working days in Cairo, Giza and Qalyubia, 2–3 days in Alexandria, the Delta and the Canal, and 3–5 days in Upper Egypt, Sinai and the Red Sea. Large appliances may need an extra day while we arrange a suitable vehicle.
Yes. Every electrical appliance we sell comes from its authorised agent in Egypt with a valid warranty card in the agent's name. Service is carried out at the agent's centres nationwide, not only at our shop. We do not deal in parallel imports whatever the price difference.
It depends on the manufacturer and category, and it is stated on each product page. Fridges, washers and air conditioners are usually 2–5 years on the motor or compressor; TVs and small appliances one to two years. Cookware and housewares often carry none.
The delivery fee is set after you place your order, based on your address and the size and weight of the items. You receive the amount by email and on your order page with a link to pay it — and the order ships as soon as it is paid.
Payment is online and secured by Paymob, by card (Visa, Mastercard, Meeza) or mobile wallet. You pay for the products when you order, and the delivery fee once we have set it. Card details are typed into Paymob's own page and never pass through our site. There is no cash on delivery.
For large appliances we help install and run them once in front of you at delivery. Installations needing a specialist plumber or electrician — an air conditioner, for instance — we can recommend a technician and tell you the cost before you commit.
Before you accept delivery, check the outside of the carton and the model printed on it in front of the courier. If the carton is visibly damaged or the model is not the one you ordered, refuse it and call us straight away — we will replace it or refund you at no cost.
Yes — within 14 days of delivery, provided it is in its original sealed carton, unopened, uninstalled and unused, with all its accessories. Once opened or used, it can be returned only for a manufacturing defect. Refunds go back to the payment method you used. Full details are in our Returns & Exchanges policy.
Contact us straight away with your order number. Within 30 days of delivery, once the agent confirms a manufacturing defect, you may choose a replacement or a refund. After that it is repaired under the agent's warranty, and we follow the case with you until it is resolved.
No. You can order as a guest with just your name, mobile number and address. If you do create an account, all your orders and their dates are kept in your account page.
Yes, to every governorate. Place your order and we send you the delivery fee and a link to pay it, then agree the delivery time with you.
Still have a question?
Call us or message us on WhatsApp and we will answer within minutes.
Contact us
